Shipping Policy

Last Updated: October 20, 2026

Thank you for shopping at Gecom Shop. This Shipping Policy explains our order processing, shipping, tracking, and delivery procedures.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Processing time does not include shipping time. Orders may require additional processing time during holidays, promotions, periods of high demand, or supplier delays.

Please ensure that your shipping address and contact information are accurate when placing your order.

2. Shipping Destinations and Rates

Available shipping destinations, shipping methods, and applicable shipping charges will be displayed at checkout when available.

Shipping options and costs may vary depending on the product, fulfillment location, and delivery destination.

If free shipping is offered, the applicable conditions will be stated on the product page, in the relevant promotion, or at checkout.

3. Estimated Delivery Times

Estimated delivery times, when provided on our website or at checkout, are estimates and are not guaranteed delivery dates.

Delivery may be affected by the destination, shipping carrier, weather conditions, holidays, customs inspections, and supplier or fulfillment delays.

If a specific delivery date is important to you, please contact us before placing your order to confirm the available information.

4. Order Tracking

When tracking is available, tracking information will be sent to the email address provided at checkout after your order has shipped.

Tracking updates may take several business days to appear after a shipping label is created.

If you have not received tracking information within 7 business days of your order confirmation, please contact us and include your order number.

5. Customs Duties and Taxes

Depending on the destination and applicable law, international shipments may be subject to customs duties, import taxes, brokerage fees, or other charges.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and may be the customer's responsibility where legally applicable.

Customs authorities may inspect shipments or cause delays beyond our control.

6. Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your shipping information, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has shipped.

Additional shipping costs or other consequences resulting from an incorrect address will be handled in accordance with applicable law and the circumstances of the order.

7. Delayed, Lost, or Damaged Shipments

If your order appears to be lost, is significantly delayed, or arrives damaged, please contact us with your order number and a description of the issue.

For damaged products, please include clear photographs of the product and packaging when possible.

We will review the situation and work with the relevant shipping carrier or fulfillment partner to determine the appropriate next steps.

Your rights under applicable consumer protection laws remain unaffected by this policy.

8. Multiple Shipments

Some products may be fulfilled by different suppliers or warehouses. As a result, items from the same order may arrive in separate packages and may have different tracking numbers.