Return & Refund Policy

Last Updated: October 20, 2026

At Gecom Shop, we want you to have a positive shopping experience. This Return & Refund Policy explains how to request a return, exchange, or refund for an eligible purchase.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

1. Return Requests

To request a return, please contact us within 30 days of delivery.

Include your order number, the product you wish to return, and the reason for your request.

Our customer support team will review your request and provide instructions if the return is approved.

Please do not send products to an address without first receiving return instructions from our team.

2. Return Eligibility

To be eligible for a standard return, an item should generally be:

• Unused and in its original condition.

• Returned with its original packaging, accessories, and included components where reasonably possible.

• Accompanied by proof of purchase or a valid order number.

Certain products may be subject to additional return restrictions where permitted by law, including personalized items, perishable goods, hygiene-sensitive products, or digital products.

Any applicable restrictions will be communicated before purchase where required by law.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible.

Please provide your order number, a description of the issue, and photographs or videos where helpful.

After reviewing the information, we will explain the available resolution, which may include a replacement, repair, refund, or another remedy required by applicable law.

You will not be required to pay return shipping for a verified defective, damaged, or incorrectly supplied item where applicable law or our approved resolution requires us to cover that cost.

4. Refunds

Once an approved return is received and inspected, or the relevant issue has otherwise been verified, we will notify you of the refund decision.

Approved refunds will generally be issued to the original payment method unless otherwise agreed or required by law.

Please allow approximately 5–10 business days after the refund is issued for it to appear in your account. Actual processing times depend on your bank or payment provider.

If you have not received an approved refund after this period, please contact us.

5. Return Shipping Costs

For standard change-of-mind returns, customers may be responsible for return shipping costs, provided this is permitted by applicable law and communicated as required.

For products that arrive damaged, defective, or incorrect, return shipping costs will be handled in accordance with applicable law and the resolution approved by our team.

Original shipping charges and other fees will be refunded when required by law or when included in the approved refund.

6. Exchanges

If you wish to exchange an item, contact us with your order number and the product you would like instead.

Exchanges are subject to product availability and supplier fulfillment capabilities. If an exchange is unavailable, we will explain the alternatives.

7. Cancellations

If you need to cancel an order, contact us as soon as possible after placing it.

We will try to stop the order before it enters processing or shipment, but cancellation cannot be guaranteed once fulfillment has begun.

If an order cannot be canceled, you may still be eligible for a return under this policy and applicable law.

8. Non-Delivery and Missing Orders

If your order has not arrived within the estimated delivery period, please contact us with your order number.

We will review the tracking information and, when appropriate, contact the shipping carrier or fulfillment partner.

Available remedies will depend on the circumstances and applicable consumer protection laws.

9. Contact Us

For return, exchange, or refund requests, please contact:

Gecom Shop
Email: gecom.shop@gmail.com
Phone: +55 49 99147-5558